1. Information we collect
When you submit an inquiry, we may receive your name, work email, phone number, company or workshop name, country or region, selected laser process, and the project details entered in the message field. Those details may include material, thickness, part size, desired result, production context, utilities, or current machine conditions. Please do not place passwords, payment-card data, government identifiers, health information, confidential customer geometry, or other unnecessary sensitive information in a free-text field.
Basic technical records may also be generated when a browser accesses the site, such as internet protocol address, browser type, device type, requested page, referring page, timestamps, and diagnostic events. If optional analytics or similar technologies are used, applicable controls and notices should identify their purpose.
2. How information is used
Information may be used to respond to a project inquiry, route it to an appropriate team or regional contact, understand the requested machine family, maintain the security and reliability of the website, diagnose errors, prevent abuse, keep an inquiry history, and meet legal or contractual obligations. Project details help make a response more specific; they are not used to fill missing specifications with invented assumptions.
3. When information is shared
Information may be shared with service providers that support hosting, security, communications, customer inquiry management, or technical operations under appropriate obligations. It may also be routed to an affiliated or authorized regional contact when that is needed to respond. Information may be disclosed when required by law, valid legal process, or a necessary security investigation. Personal information is not described here as being sold for unrelated advertising.
4. Retention and protection
Records are retained for the period reasonably needed for the purposes described above, including follow-up, security, compliance, dispute management, and recordkeeping. Retention periods can differ by record type, region, and legal requirement. Administrative, technical, and organizational safeguards are used in proportion to the information and context, but no internet transmission or storage system can be guaranteed completely secure.
5. Your choices and rights
Depending on location, you may have rights to request access, correction, deletion, restriction, objection, portability, or information about processing. Rights can be subject to identity verification, legal exceptions, and retention duties. You may also withdraw consent where consent is the legal basis, without affecting processing already completed. Browser controls can manage certain local storage or cookie behavior.
6. International use, minors, and updates
Information may be processed in locations different from your own, subject to applicable transfer safeguards. This business equipment website is not directed to children, and project inquiries should be submitted by an adult authorized to act for the relevant workshop or organization. Policy changes may be posted with a revised effective date.
Privacy questions or rights requests can be started through the contact page. Include enough detail to identify the relevant inquiry, but do not send unnecessary sensitive information.